Legal Information

Master Privacy Policy

Lemona Limited

This Privacy Policy explains how Lemona Limited collects, uses, and protects personal data when you use our websites, applications, and software services.

1. Who We Are

Lemona Limited
Company Number: 17036218

Registered Address:
The Workshop
32–40 Tontine Street
Folkestone
England
CT20 1JU

We act as a data controller for the personal data we collect.

2. Information We Collect

We may collect the following categories of data.

Account Information

• name
• email address
• login credentials
• organisation name (if applicable)

Usage Data

• interactions with the Services
• features used
• timestamps
• device type
• browser type
• IP address

Payment Information

Payments may be processed by third-party payment providers.

We do not store full payment card information.

User Content

Information or content you submit to the Services.

Technical Data

• device identifiers
• diagnostic logs
• crash reports
• performance metrics

3. How We Use Information

We use personal data to:

• provide and operate the Services
• authenticate user accounts
• process payments
• improve the Services
• monitor performance and security
• communicate with users
• comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Contract — providing the Services you request
• Legitimate Interests — improving and securing our Services
• Legal Obligations — compliance with applicable laws
• Consent — where required for specific processing

5. AI Processing

Some Services may use automated systems or artificial intelligence to process user inputs and generate outputs.

Inputs you submit may be processed by automated systems to produce results or improve service functionality.

6. Data Sharing

We may share data with trusted service providers including:

• hosting providers
• analytics providers
• payment processors
• infrastructure providers

These providers process data only on our instructions.

We do not sell personal data.

7. International Transfers

Because our Services are accessible globally, data may be processed in countries outside the UK.

Where this occurs, we use appropriate safeguards to protect personal data.

8. Data Retention

We retain personal data only for as long as necessary to:

• operate the Services
• meet legal obligations
• resolve disputes
• enforce agreements

9. Security

We implement appropriate technical and organisational measures to protect personal data.

However, no online service can guarantee absolute security.

10. Your Rights

Under UK data protection law, you may have the right to:

• access your personal data
• correct inaccurate data
• request deletion
• restrict processing
• object to processing
• request data portability

Requests can be sent to the contact address below.

11. Children's Privacy

Our Services are not intended for children under 13.

We do not knowingly collect personal data from children without appropriate consent.

12. Cookies and Analytics

Our websites may use cookies and analytics tools to understand how users interact with the Services.

You may control cookies through your browser settings.

13. Changes to this Policy

We may update this Privacy Policy periodically.

Updates will be posted on our website.

14. Contact

For privacy enquiries:

Email: hello@lemona.uk

If you are not satisfied with our response, you may contact the UK Information Commissioner's Office (ICO).

Master Terms of Service

Lemona Limited

These Terms of Service ("Terms") govern your access to and use of any websites, applications, software, tools, and services provided by Lemona Limited ("Lemona", "we", "us", or "our").

By accessing or using any of our services, software, or websites (collectively, the "Services"), you agree to be bound by these Terms.

If you do not agree, you must not use the Services.

1. About Lemona Limited

Lemona Limited is a company registered in England and Wales.

Company Number: 17036218
Registered Address:
The Workshop
32–40 Tontine Street
Folkestone
England
CT20 1JU

2. Eligibility

You must be at least 18 years old to use the Services.

By using the Services, you confirm that:

• you are legally capable of entering into binding contracts
• you will comply with all applicable laws
• the information you provide is accurate

If you use the Services on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

3. The Services

Lemona provides software tools, applications, websites, and related digital services.

The Services may:

• generate automated outputs
• provide information, suggestions, or content
• process user-submitted data
• change or evolve over time

We reserve the right to:

• modify the Services at any time
• discontinue any feature
• introduce usage limits
• suspend or terminate accounts

without prior notice.

We do not guarantee that the Services will always be available, uninterrupted, or error-free.

Product-Specific Terms

Certain products, applications, or software provided by Lemona Limited may be subject to additional terms, policies, or guidelines.

These Terms will be made available within or alongside the relevant product, application, or service.

By accessing or using a particular product or service, you agree to be bound by any applicable Product Terms associated with that product.

If there is any conflict between these Terms of Service and the Product Terms for a specific product, the Product Terms will prevail to the extent of the conflict for that product only.

Continued use of the product after the Terms are presented constitutes acceptance of those terms.

4. Accounts

Some Services may require you to create an account.

You agree that you will:

• keep login credentials secure
• not share your account with others
• notify us immediately of unauthorised access

You are responsible for all activity that occurs under your account.

We may suspend or terminate accounts if we reasonably believe that:

• these Terms have been breached
• the Services are being misused
• fraudulent or illegal activity is occurring

5. Acceptable Use

You agree not to use the Services to:

• violate any law or regulation
• infringe intellectual property rights
• distribute harmful, abusive, or unlawful content
• attempt to reverse engineer the software
• interfere with the operation of the Services
• access the Services using automated scraping or unauthorised bots
• overload, disrupt, or damage the Services

We may suspend or terminate access if we believe these rules have been breached.

Competitive Use

You may not use the Services to develop, train, or improve any competing product or service, including but not limited to:

• training machine learning models
• benchmarking or analysing system outputs
• extracting datasets or patterns
• building similar automated systems

6. User Content

Some Services may allow you to submit or upload content ("User Content").

You retain ownership of your User Content.

However, by submitting User Content you grant Lemona a worldwide, non-exclusive, royalty-free licence to:

• store
• process
• transmit
• display
• reproduce

your User Content for the purpose of operating and improving the Services.

You are responsible for ensuring you have the rights necessary to submit the content.

7. AI-Generated Content and Outputs

Some Services may generate automated outputs using artificial intelligence or automated systems.

You acknowledge that:

• outputs may be inaccurate or incomplete
• outputs are provided for informational purposes only
• outputs should be independently reviewed before being relied upon

Lemona does not guarantee the accuracy, reliability, or suitability of any generated outputs.

You remain fully responsible for how you use any generated content.

Reliance on Outputs

You acknowledge that outputs generated by the Services may be produced using automated systems, artificial intelligence, machine learning models, or other algorithmic processes.

Such outputs may be:

• inaccurate
• incomplete
• outdated
• inappropriate for a specific purpose

Outputs are provided for informational and assistive purposes only and should not be relied upon as professional advice.

You are solely responsible for:

• reviewing outputs
• verifying accuracy
• determining suitability for your intended use
• ensuring compliance with applicable laws or regulations

To the fullest extent permitted by law, Lemona Limited accepts no responsibility for decisions made, actions taken, or losses incurred as a result of reliance on any outputs generated by the Services.

8. Intellectual Property

All intellectual property in the Services, including but not limited to:

• software
• algorithms
• designs
• trademarks
• branding
• databases
• content created by Lemona

is owned by Lemona Limited or its licensors.

You are granted a limited, non-exclusive, non-transferable licence to use the Services for their intended purpose.

You may not:

• copy
• distribute
• resell
• sublicense
• reverse engineer
• reproduce

any part of the Services without written permission.

Proprietary Technology

In addition to the intellectual property described above, the Services may include proprietary technology including, but not limited to:

• algorithms
• artificial intelligence models
• prompt structures
• data processing methods
• training methodologies
• software architecture
• system design
• workflows
• optimisation techniques

All such technology constitutes confidential and proprietary information belonging exclusively to Lemona Limited.

You agree not to:

• copy
• replicate
• extract
• reverse engineer
• analyse
• benchmark
• attempt to derive underlying models or logic
• create derivative works

from any aspect of the Services.

Use of the Services does not grant you any ownership rights in the underlying technology.

9. Payments and Subscriptions

Some Services may require payment.

Where applicable:

• subscriptions may renew automatically
• billing cycles will be disclosed during signup
• cancellation policies will be displayed at the point of purchase

Failure to pay may result in suspension or termination of access.

Lemona may change pricing at any time with reasonable notice.

10. Third-Party Services

The Services may integrate with or link to third-party platforms.

We do not control or endorse those services and are not responsible for their availability, content, or policies.

Use of third-party services is at your own risk.

11. Service Availability

The Services are provided on an "as available" basis.

We do not guarantee:

• uptime
• availability
• error-free operation
• uninterrupted service

We may suspend or restrict the Services for:

• maintenance
• upgrades
• security reasons
• operational requirements

12. Disclaimer of Warranties

To the fullest extent permitted by law, the Services are provided "as is" and "as available."

Lemona makes no warranties, express or implied, including but not limited to:

• merchantability
• fitness for a particular purpose
• accuracy of outputs
• reliability of information
• uninterrupted availability

13. Limitation of Liability

To the fullest extent permitted by law, Lemona Limited shall not be liable for any:

• indirect damages
• consequential damages
• loss of profits
• loss of data
• business interruption
• reputational harm

arising from use of the Services.

Our total liability for any claim arising out of the Services shall not exceed:

the amount paid by you for the Services in the previous 12 months, or £100, whichever is greater.

Nothing in these Terms excludes liability that cannot be excluded under law.

14. Indemnification

You agree to indemnify and hold harmless Lemona Limited from any claims, damages, liabilities, and expenses arising from:

• your use of the Services
• your User Content
• your breach of these Terms
• your violation of applicable laws

15. Termination

We may suspend or terminate your access to the Services at any time if:

• these Terms are breached
• misuse is suspected
• we are required to do so by law

Upon termination, your right to use the Services immediately ends.

16. Changes to the Terms

We may update these Terms from time to time.

Updated versions will be posted on our website.

Continued use of the Services constitutes acceptance of the revised Terms.

17. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Dispute Resolution

To the fullest extent permitted by law, you agree that any dispute, claim, or controversy arising out of or relating to the Services or these Terms shall be brought in your individual capacity only and not as part of any class action, collective action, representative action, or group proceeding.

You agree not to participate in any claim brought in a representative capacity on behalf of other users of the Services.

Nothing in this clause limits any rights that cannot legally be waived under applicable law.

19. Contact

For questions regarding these Terms:

Email: hello@lemona.uk